Refund & Cancellation Policy

1. Evaluate during the free trial

Every new self-service Space gets a 30-day free trial, with no card required to start. That trial is the evaluation period. Load your real products, invite your team, run real bookings and orders through it — that is what it is for. A number of modules are also permanently free, with no platform fee and no trial clock; you only start paying when you switch on a paid module.

Because the trial exists, we do not offer a separate money-back guarantee after a subscription starts. If you are unsure at the end of the trial, ask us for help before you subscribe — spaceos@portonics.com.

2. Cancel any time

You can cancel your subscription whenever you like, from your billing settings or by writing to spaceos@portonics.com. There is no cancellation fee and no notice period.

• Cancellation stops the next renewal — it does not cut off access immediately.
• You keep full access to paid functionality until the end of the billing period you have already paid for.
• After that date, paid modules become unavailable, but your Space and its data are retained for 30 days so you can export them or reactivate. See "What happens to your data when the agreement ends" in the Terms of Service.
• To resume, reactivate within that window and billing restarts from the reactivation date.

3. No refunds for partial periods

Subscription fees are charged in advance for a full billing period. We do not issue refunds — full or partial — for a period that has already begun, including where you cancel mid-month, stop using the platform, disable modules, or reduce the number of users part-way through a period. The same applies to an annual plan cancelled part-way through its year: access continues to the end of the paid term, and the unused portion is not refunded.

4. Billing errors are always refunded

This is not discretionary. We will refund you in full where:

• you were charged twice for the same billing period, or a payment was captured more than once;
• you were charged after a cancellation had properly taken effect, or after an account had been closed;
• you were charged the wrong amount because of a pricing, configuration, or system error on our side — we refund the difference;
• a charge was made to your payment method without authorisation and is confirmed as fraudulent.

Where we terminate your subscription for convenience under the Terms of Service, we refund any fees you have prepaid for service periods after the termination date.

5. Changes to seats and modules mid-period

On per-user plans, the subscription quantity follows the number of active users in your Space. When users are added or removed mid-period, the change is applied to your subscription and the difference is settled as a proration adjustment on your invoice — upward changes are billed, downward changes credit against what you owe. That credit reduces future charges; it is not paid out as cash.

Switching a paid module off stops it counting toward the next period's charge. It does not refund the current one.

6. Failed payments

If a renewal payment fails, we retry it and notify your billing contact. Your access continues through a short grace period so you can update your card. If the balance is still outstanding after that, paid functionality is suspended until it is settled — your data is not deleted at that point. Reactivating a suspended subscription settles the outstanding balance first.

7. How to request a refund

Email spaceos@portonics.com from an address on the account, within 60 days of the charge, with your Space name, the invoice or payment reference, and what went wrong. We acknowledge refund requests within two business days and aim to decide within five. If we approve one, it is issued to the original payment method in the original currency (USD unless we agreed otherwise); your bank or card issuer typically takes a further 5–10 business days to post it, and any currency-conversion difference between the charge and the refund is set by your issuer, not by us.

8. Chargebacks

Please talk to us before raising a chargeback with your bank — almost everything is faster to fix directly. Where a chargeback is raised, we may suspend the account until the dispute is resolved, and we will supply the payment processor with the account and usage records relevant to it.

9. Your own customers' refunds

This policy covers what you pay us for the SpaceOS subscription. It does not govern the sales you make to your own customers through the platform — storefront orders, point-of-sale sales, bookings, and deposits. You set your own refund and cancellation terms for those, you publish them on your storefront, and you decide and issue those refunds. Portonics is not a party to the contract between you and your customers.

10. Statutory rights and changes

Nothing in this policy limits any refund or cancellation right you have under mandatory consumer law in your jurisdiction. We may update this policy from time to time; the version in force is the one published here on the date of the charge, and the "last updated" date above always reflects the current version. This policy forms part of our Terms of Service.